Shipping Policy

Shipping Zones

We currently offer shipping within [list of countries/regions]. If your location is not included in our shipping zones, please contact us atinfo@frut.shopto inquire about alternative arrangements.

Processing Time

1. Order Processing: Orders are typically processed within [number of business days] business days after payment confirmation. Please note that orders placed on weekends or holidays may be processed on the next business day.
2. Customised or Pre-order Items: Orders containing customised or pre-order items may require additional processing time. Please refer to the product description for specific details.

Shipping Methods and Delivery Time

1. Shipping Methods: We offer standard and expedited shipping options. The availability of shipping methods may vary depending on your location.
2. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Standard shipping typically takes 5 days, while expedited shipping may deliver within 15 days. Please note that delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated based on the weight of the package, shipping method selected, and delivery destination. The shipping cost will be displayed during the checkout process before you finalise your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

Address Accuracy

It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not liable for any delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.

Customs and Import Duties

1. International Orders: For international orders, please note that customs duties, taxes, and any additional import fees may be imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
2. Customs Regulations: We are not responsible for any customs-related delays or issues. Please familiarise yourself with your country's customs regulations before placing an international order.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We reserve the right to refuse shipping or cancel orders containing restricted items.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at info@frut.shop